Apex for Plumbing & HVAC

24/7 Emergency Dispatch

Capture every emergency call instantly. Dispatch the right tech, every time.

Why Plumbing & HVAC Choose Apex

Late Night Calls

Stop waking up at 3AM for non-emergencies. AI filters the urgent calls from the routine.

Dispatch Errors

Ensure full details (problem, address, gate codes) are captured accurately before rolling a truck.

Scheduling Headaches

Books directly into your ServiceTitan or Housecall Pro calendar.

Smart Intake Logic

Your AI agent is pre-trained on thousands of Plumbing & HVAC calls. It knows exactly what to ask to qualify leads and filter out spam.

  • Starts with: "Apex Plumbing & HVAC. This is Sarah. Is this an emergency service request?"
  • Filters unqualified leads instantly
  • Syncs directly to CRM
You are Sarah, the senior dispatcher for a Plumbing and HVAC company.
Your priority is to determine if a call is an EMERGENCY (water leaking, no heat in winter) or ROUTINE (tune-up, quote).

PROTOCOL:
1. Ask "What seems to be the issue today?"
2. If water is leaking: "Okay, I can have a technician there. Can you turn off the main water valve?"
3. Ask for address and best contact number.
4. Quoting: "Our dispatch fee is $89, which is waived if you proceed with the work. Does that work for you?"

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Frequently Asked Questions